A mum who forked out £260 on clothes at JD Sports which she planned to give her daughter for Christmas is "furious" they won't arrive in time.
Suzanne Williams, from Formby, Merseyside, even paid for "two day business delivery" at an added cost of £18 when she place the order – all the way back in November, the Liverpool Echo reports.
Ms Williams said she was "crying" when she realised that her 19-year-old daughter would be left without presents to open on Christmas Day, as delivery isn’t expected until after December 28.
Her daughter is currently on a gymnastics scholarship in Ohio, America, and this will be her first Christmas away from home alone.
The 19-year-old will be spending Christmas alone as all her college friends have left to go to their home states.
Suzanne told the Liverpool Echo: "It's really upsetting that she won't have anything to open, the fact she is alone for the first time is very upsetting. All her friends from America have gone back to their states.
"She understands but obviously it would have been nice for her to have something to open on Christmas Day.
"I only ordered because it said guaranteed Christmas delivery."
The 46-year-old added: "I ordered on November 29 in plenty of time, but even paid for two day delivery to be sure.
"I was just crying yesterday , I just feel hopeless and you can't do anything about it."
After her daughter hadn’t received the package on the original delivery date of December 1, Suzanne claims she contacted JD who offered her a refund for the "two day delivery" fee.
On December 22 she claims she received an email to say that her order had finally been dispatched and the new expected delivery date was on or after December 28.
Suzanne posted on Facebook about her experience saying that she was "upset and furious".
A spokesperson for JD said: “We apologise to anyone who has experienced issues with their order and we would like to reassure everyone that we are doing all we possibly can to meet their requirements.”
Source: Read Full Article