Furious pensioner had ‘most appalling’ TUI flight ever with delay of 43 hours

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A pensioner has blasted his 'worst travel experience ever' after people hoping to jet off to sunny Majorca were forced to wait nearly two days at Norwich airport this weekend.

The 43-hour delay forced families to sleep in their cars as they awaited updates on the delayed TUI flight.

The TUI flight was scheduled to leave Norwich for Palma at 7.20pm on Friday (June 24). It got in the air at 1.55pm on Sunday.

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A "technical fault with the aircraft" has been blamed for passengers' nightmarish wait in the airport.

Pensioner Terry Mack fumed that he'd never been treated so badly, adding that elderly passengers were forced to sleep across airport seats.

He told ITV News: "I am 75 and I have travelled all over the world since I was 16.

"But never in almost 60 years have I ever known people to be treated so appallingly."

Passengers also claimed that no accommodation was offered during the arduous wait, and that updates were few and far between.

Traveller Luce blasted TUI's "disgusting customer service" on Twitter, adding that she couldn't "purchase food or drink" for her children due to the "pubs being shut".

TUI has refuted some of the passengers' claims.

A spokesman said: "We would like to apologise to customers travelling on LAV5480 from Norwich to Palma which was unfortunately delayed due to a technical issue with the aircraft.

"We have refunded impacted customers for two nights of their holiday, along with providing overnight accommodation, meals and refreshments as needed.

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"Customers will also be entitled to EU 261 compensation from the airline and details of how to claim have also been given.

"We do understand that last-minute delays are incredibly disappointing and we would like to reassure customers that we do everything we can to get them away on their holidays as planned.

"We’d like to apologise again for the inconvenience passengers travelling to Palma are experiencing and we thank them for their understanding."


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