A couple who went to South Africa on their honeymoon after having to reschedule their wedding four times have claimed their quarantining experience upon returning was "awful".
Kate, 29, and Alex Freed, 30, were forced to reschedule their wedding four gruelling times due to coronavirus restrictions but were finally able to wed in September.
The elated couple booked their honeymoon to South Africa after the UK updated their travel restrictions, The Mirror reports.
But as the newlyweds were enjoying their trip, the rules switched in the UK and the couple were told they would have go through a 10-day quarantine period on their return.
The couple, who are currently on their third day of quarantine, have branded their whole experience "awful".
Kate told PA: "We'd been planning the South Africa trip for ages… we didn't book it until the green list changed and the foreign travel advice was that it was safe to go to."
"To be charged for coming back to your country when the Government's told you it's safe to go, I think is just wrong", Alex added.
The pair flew back from South Africa on December 2, after their intended flight home was cancelled due to the travel ban.
They allege it took almost six hours to get from the plane at Heathrow to their hotel, the Holiday Inn Express situated at Heathrow Terminal 4.
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"They put us onto a bus for the 30-second journey, but we were on the bus for three hours", Alex explained.
"We were on a bus full of people, (with) no ventilation.
"It was the most unorganised mess ever. People were crying. It just seemed like something from a film, it was a bit mad," he added.
The couple have claimed the hotel food is "inedible" and have had to get their family to deliver supplies.
"You're paying serious money and… it's not substantial meals. Half the time it's cold, half the time it's just inedible", Alex said.
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The couple allege that they are allowed 20 minutes in the hotel car park accompanied by a security guard before being asked to go back inside.
Travellers returning from red list countries originally faced a cost of £1,750 to quarantine in a hotel when the scheme was first announced in February.
The price has now risen to £2,285 for the 11-night stay.
"I'd rather pay for security outside my flat and they can watch me not leave", Kate said.
"I don't disagree with quarantine if that's what the Government want to do… It's just the cost that's come with it," she added.
"The way it is run is awful. I just feel something needs to be done about it," Alex said.
The Holiday Inn Express has been contacted for comment.
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