Blundering Amazon send bemused dad sent dog food instead of £1,200 Apple laptop

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    A dad from left was furious when Amazon mistakenly sent him dog food instead of a brand new Apple laptop.

    Alan Wood, 61, from Derbyshire, spent £1,200 on a MacBook Pro for his daughter but was given a shock when he opened the package to find two packets of Pedigree.

    He said: "You can imagine the look on my face when I opened dog food instead of a MacBook Pro that cost me over £1,000."

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    The retired IT manager says he contacted the company and was initially refused a refund, but Amazon has since apologised and said Alan will be paid back in full.

    Alan has recently been diagnosed with an extremely rare disease called Stone Man syndrome, which can lead to deformities and restricted movement, and said he could have done without the stress.

    He said: "I've been an Amazon customer for two decades and never had a problem with them before.

    "But this has been an extremely stressful situation, especially in my circumstance, and the way I've been treated has put me off ordering from them ever again."

    Alan was left worried after the initial lack of help from Amazon: "At first I was confident the mix-up could be resolved, but after speaking to Amazon customer service, they said they couldn't help me.

    "That was unless I returned the laptop, which I never received, and even when I sent the dog food back to the warehouse, that made no difference.

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    "I've spent over 15 hours on the phone to them, spoken to managers and been transferred to different department time and time again.

    "But every conversation ended the same way, and they refused to listen to me.

    "It's not until I approached the press and they contacted Amazon on my behalf that they've finally offered me a refund."

    An Amazon spokesperson said: "We’ve now been in touch with the customer directly, apologised and resolved the issue.

    "A full refund has been processed."

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