Angry McDonald’s customer says drive-through Happy Meal rule is discrimination

A furious McDonald's customer claims having to buy a Happy Meal inside the restaurant is discrimination.

Disabled Lynne Holman was shocked that not all of her order could be completed from the fast-food chain's drive-thru.

Instead, Lynne was told to either pay more for a medium chicken nugget meal or park up and head inside to the counter.

The woman from Loughborough said that she was unable to walk in due to her disability but was told there were no exceptions to the rule.

After complaining to McDonald's head office about her Warwick Road experience, Lynne told LeicestershireLive: "I was told I couldn't order Happy Meals but I could have a medium chicken nugget meal, which is basically the same thing but larger and costs more.

"So I did this, and as I drove round to pay and go to the next window, I saw lots of people walking out the store with Happy Meals.

"I asked the staff about this, and they said that the manager has said that Happy Meals were only for customers that walked into the store, and not for drive-thru customers."

But Miss Holman said she was not able to walk into the store to make her order, because she is disabled.

The incident happened two weeks ago, and in the following days, she got in touch with the fast-food giant to complain.

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"I contacted head office over a week ago as this is discrimination against disabled people as I couldn’t go into the store and was being penalised because of my disabilities," she said.

She went on: "I had to chase them up several times, and still the manager of Loughborough McDonald’s has not got back to me.

"They have tried to give me a £10 voucher but I’ve got to spend £10 first.

"I contacted head office over a week ago as this is discrimination against disabled people as I couldn’t go into the store and was being penalised because of my disabilities," she added.

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Lynne said she "had to chase them up several times, and still the manager of Loughborough McDonald’s has not got back to me.

"They have tried to give me a £10 voucher but I’ve got to spend £10 first.

"I emailed them saying that I was disgusted with them thinking that all I wanted was vouchers. I just think it’s so sad that people with disabilities are discriminated against and this needs to stop."

A McDonald's spokesman said: "We are aware of this customer’s complaint and our customer services team is working with both the customer and the restaurant to find a resolution."

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